Contact
Your contact at LEAV – quick and easy
Whether you have questions about your booking, concerns about your luggage, or need help with rebooking, our Service Center is here for you.
We provide personal and reliable support every step of your journey.
You can reach the colleagues of the service center team at the following times:
- Monday-Friday from 08:00 till 20:00
- Saturday-Sunday from 09:00 till 18:00
Do you still have questions?
Take a look at our Travel FAQ. There you will find answers to frequently asked questions about your trip.
FAQ – Information on frequently asked questions
You can also find many answers directly in our FAQ section.
Here you can get quick help on topics such as:
- Check-in and boarding passes
- Baggage regulations
- Rebookings and cancellations
- Passenger rights and compensation
Online check-in with LEAV is convenient and can be done via our website or directly with the respective partner airline. You can usually check in between 72 hours and 3 houars before departure.
Your baggage allowance depends on your booking. You will find the exact details in your booking confirmation. As a rule, one piece of hand luggage is included; checked baggage may vary depending on the fare or tour operator.
Yes, with LEAV you have the option of selecting your preferred seat before departure. You can easily reserve your seat online via the booking management system or when checking in.
Please report to the lost and found desk at the airport immediately upon arrival. A Property Irregularity Report (PIR) will be filed on site, which is necessary for further processing.
Rebookings or cancellations depend on the fare booked or the tour operator. Please contact the agency or airline with which you made your booking directly.
Of course! Guests with limited mobility can request free assistance. Please let us know at least 48 hours before departure so we can make all the necessary arrangements.
If your flight is part of a package tour, please contact your tour operator directly if you have any questions. They will take care of any changes, special requests, or cancellations.