Fares

 Luggage

Check-in

 Service-Center

Travelling with children and pregnancy

Seat reservation

 Special services / special needs

On board

Other questions about the booking

My plans have changed and I have to cancel my booked flight. Can I do that?

Plans can change‚ we know that. Whether your flight can be canceled depends on the fare booked. If you have booked a LEAVnaked or LEAVdressed fare‚ the flight cannot be canceled. If you have decided on the LEAVsplendid fare‚ you can cancel it online up to 72 hours before departure via our Service Centre for a fee of 100€.

From 72 hours before departure‚ the cancellation fee is 100% and we can only reimburse you for the fees and taxes.

You can also request a date change for your flight. Our Service Center will be happy to help you. While in LEAVnaked fare the fee for one change is 49€‚ in LEAVdressed and LEAVsplendid fare one change is already included in the price. However‚ if your new flight date is more expensive then your existing booking‚ you will have to pay the price difference.

I can't fly and would like to give my ticket to a friend. Is a namechange possible?

If the flight has become more expensive in the meantime‚ the flight price difference will also apply.

If you choosed the LEAVsplendid fare‚ you can cancel for a fee of 100€ up to 72 hours before departure.

I booked through a tour operator and I cannot travel. What can I do?

How can I book sports and special luggage and how much does it costs?

You can find all information about the registration of sports and special baggage on our website under baggage information: Sports & Special Baggage

Are there hand luggage restrictions on my LEAV flight?

Yes. Please make sure that your hand luggage in the LEAVnaked fare does not exceed the dimensions of 40 x 30 x 25 cm and the limit of 5 kg. LEAVdressed and LEAVsplendid also includes a cabin bag measuring 55 x 40 x 20 and 8 kg.

How much checked baggage can I take with me free of charge?

I have booked through a tour operator. What is my baggage allowance?

We are flying with an infant. What are the baggage limits for our child?

If you have booked the LEAV naked tariff‚ you can book as much luggage for each traveler as you need.

I would like to take my musical instrument with me in the aircraft cabin. Is that possible?

You can only register via our Service Center. You can find more information on our website under the special baggage tab.

Prohibited items on LEAV flights

I have booked a flight and would like to check in online. When is this possible?

Thank you for your booking. The online check-in area is available from 72 hours and up to 4 hours before departure.

The online check-in does not work. What can I do?

If online check-in is not available 72 hours before departure and there is still enough time before departure‚ we advise you to try again later. If the problem persists‚ you can also check in conveniently at the airport. The check-in counters are open from 2 hours and up to 45 minutes before departure.

Am I obliged to check in online?

No. You are not obliged to check in online for your flight‚ as you can also check in at the airport. However‚ we strongly recommend that you use the online check-in service‚ as it allows you to check in conveniently from anywhere‚ reserve your preferred seat and print out your boarding pass at the latest. At the airport‚ you only have to check in your checked baggage and can then go straight through to the security check.

When I check in online‚ only my seat and baggage can be booked‚ but I want to add more extras. What do I have to do?

Please note that a deadline of 72 hours before departure applies for the registration of special baggage and special services. Therefore‚ these services are no longer available for online check-in. Please contact our Service Center Team if you would like to add any extras or services to your booking.

I have questions. How can I reach the Service Center for help?

Our friendly colleagues from the Service Center will be happy to help you with all concerns and questions. You can reach the team either by phone on: +49 221 5998 4000 or by email at: you@leav.com

What times can I reach the Service Center?

The service team is available for questions and booking assistance 7 days a week at the following times: Mo.-Fr. 08:00-20:00‚ Sa.-Su. 09:00-18:00.

Can my underage child fly alone?

Your underage child is in the best of hands with us‚ even when traveling alone. However‚ there are special provisions that you can read at "Travel Information"‚ Travel with Childs‚ at the topic LEAVmini.

I am going on vacation with my child. How much does my child's flight ticket cost?

Children between the ages of 2 and 11 receive a reduction of 20% on the current ticket price for an adult (on the pure flight price excluding air traffic tax and airport fees). The decisive factor here is the age at the start of the last flight noted on the ticket. The reduced Flight price is automatically displayed based on your choice of travelers when making a booking request.

We fly with our infant and take a buggy with us. Does this have to be registered?

I am pregnant and I want to go on vacation. Up to how many weeks pregnant can I book a flight?

How can I book my preferred seat?

To ensure that you actually get your preferred seat‚ we recommend that you reserve your seat directly when booking your flight.

You can of course also book at any time via www.leav.com 'Find reservation'. Alternatively‚ please send an enquiry to our Service Centre. 

For some groups of people‚ there are restricitions on seating at the emergeny exit (for safety reasons): children under the age of 16‚ pregnant women‚ people with mental or physical disabilities.

How much does my preferred seat cost?

That depends on which fare you chose when booking. A seat reservation in genereal costs 9€ per person and direction. A seat with more legroom costs 19€.

The seat reservation is already included in the LEAVsplendid fare and also seats with more legroom are included‚ depending on availability.

I like to travel comfortably and with enough space. Is it possible to book an additional free middle seat?

Until when can I book extras and special services for my flight?

The best thing to do is to register the services and extras you need directly when or after booking your LEAV flight. However‚ if you should have forgotten it‚ you can do this online or from our service team at least 72 hours before departure.

Where can I find all the necessary forms for special registrations and the declaration of consent for unaccompanied flying?

In order to receive all the important forms for your registration‚ please contact our LEAV Service Team by phone.

After contacting‚ the colleagues will send you all documents relevant to you by email.

What kind of catering do I have on board?

On our flights you will receive free drinks (water‚ coffee or tea) and a small snack as standard service..

How can I pay for my flight booking?

You can easily pay for your flights and all extra services by credit card (Visa and MasterCard) and PayPal.

Where can I see or change my bookings made?

If you have a customer login‚ you can log in under "Customer login" and view or change your bookings.

If you don't have a customer login yet‚ just go to "My Bookings" and enter your reservation number and your last name.

I have an tour operator booking. How can I see my booked flight?